Terms and conditions

Services and pricing

Apex English is one-to-one executive communication coaching for senior leaders who work in English as a second language. All prices are in US dollars.

For anything quoted, you will receive the scope, the price and the dates in writing before you pay or I begin work.

Booking and payment

• You can book a discovery call or a Diagnostic directly through the links on www.apexenglish.io, or by emailing me.
• New clients pay in advance. I send an invoice or a secure payment link, and your session is confirmed once payment is received.
• Card payments are processed by Stripe. Your card details go directly to Stripe and are never seen or stored by me. Bank transfer is available on request.
• Your card statement will show either Apex English or Benjamin Sporton, depending on your bank. Receipts are issued automatically by email.
• Prices are fixed at the time you pay. If a price changes later, it does not affect a programme you have already paid for.

Cancellation and rescheduling

• You can reschedule any session free of charge with at least 48 hours' notice.
• With less than 48 hours' notice, or if you do not attend, the session is usually treated as delivered. I am happy to be flexible for genuine emergencies, so please tell me as early as you can.
• If I need to reschedule, I will give you as much notice as possible and offer alternative times. You will not lose a session because of a change on my side.
• Programme sessions are best used within six months of your first session. If your circumstances change, talk to me and we will work something out.

Refunds

Apex Communication Diagnostic. A full refund is available if you cancel at least 48 hours before your session. Once the session has been delivered, the fee is not refundable.

Executive Communication Accelerator. A full refund is available if you cancel before your first session. After the programme has started, I will refund any unused sessions on a pro rata basis if I am unable to continue delivering it. If you decide to stop part-way, I will consider a partial refund of unused sessions, and I will always discuss it with you directly.

Intensives, advisory, cohort and corporate work. Refund terms are set out in the written quote for each engagement.

Approved refunds are returned to the original card or account. Please allow 5 to 10 business days for the money to appear, depending on your bank.

To request a refund, email benjamin@apexenglish.io with your name and the service concerned.

Confidentiality and privacy

• What you share in a session stays between us. I do not discuss client work or use client material publicly without your written permission.
• I keep a written transcript of our sessions so that I can take notes and prepare properly for the next one. Transcripts are not used for anything else, are never shared with anyone, and I will delete yours at any time if you ask.
• Recordings of a session, or of part of a session, are only made when we explicitly agree to it during that session, and they will be deleted upon request.
• I collect only the information needed to book, deliver and invoice your coaching, such as your name, email and payment details. I do not sell or share it, other than with the services that process it for me, such as Stripe, my calendar and my email provider.
• Diagnostic records are held for 24 months and then deleted. You can ask me at any time what I hold about you, or ask me to delete it sooner.

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